Internal Process

This process was established to comply with the ADA/Section 504 mandate to “provide for prompt and equitable resolution of complaints alleging any action that would be prohibited.” If a student does not agree with a recommended accommodation, or has been denied accommodation(s), the student may file a complaint through the Office of Accommodations Complaint Process. A faculty or staff member who does not agree with an accommodation recommended for a student may also utilize this process. A faculty or staff-initiated complaint may not delay the implementation of an accommodation which Office of Accommodations believes to be in compliance with ADA.  Any individual needing accommodation to participate in this complaint process should contact the Testing Center.

1. If informal discussions with DACC personnel have not resolved the issue, the individual shall submit a written or recorded complaint to the Provost or his/her designee, within ten (10) working days of the event(s) that triggered the complaint.
2. The Provost or his/her designee shall meet with the individual within ten (10) working days of the receipt of the complaint to reach a resolution informally.
3. If an informal resolution cannot be reached the Provost will appoint an ad hoc committee to investigate the complaint. This committee will be chaired by the Provost or his/her designee. The investigation will proceed promptly.
4. Within five (5) working days following the conclusion of the investigation, the chair of the ad hoc committee will provide its recommendation to the Provost.
5. Within fifteen (15) working days of the receipt of the recommendations from the committee, the Provost will make a decision regarding the complaint and provide a written notice of the decision to all parties involved.