DACC clock tower

2025-2027 Student Handbook

Contents
Catalog Links

Grievance Policy for Academic Accommodations

Internal Process

This process was established to comply with the ADA/Section 504 mandate to “provide for prompt and equitable resolution of complaints alleging any action that would be prohibited.” If a student does not agree with a recommended accommodation, or has been denied accommodation(s), the student may file a complaint through the Office of Accommodations Complaint Process. A faculty or staff member who disagrees with an accommodation recommended for a student may also utilize this process. A faculty or staff-initiated complaint may not delay the implementation of an accommodation that the Office of Accommodations believes to comply with ADA. Any individual needing accommodation to participate in this complaint process should contact the Testing Center.

  1. If informal discussions with DACC personnel have not resolved the issue, the individual shall submit a written or recorded complaint to the Provost or their designee, within ten (10) working days of the event(s) that triggered the complaint.
  2. The Provost or their designee shall meet with the individual within ten (10) working days of receiving the complaint to reach a resolution informally.
  3. If the parties cannot reach an informal resolution, the Provost will appoint an ad hoc committee to investigate the complaint. The Provost or their designee will chair this committee. The investigation will proceed promptly.
  4. Within five (5) working days following the conclusion of the investigation, the chair of the ad hoc committee will provide its recommendation to the Provost.
  5. Within fifteen (15) working days of the receipt of the recommendations from the committee, the Provost will make a decision regarding the complaint and provide a written notice of the decision to all parties involved.
 

 

 

External Process

Grievances can be resolved either informally or formally. Every attempt will be made to resolve all grievances internally at their source in a timely manner. Although students with disabilities are encouraged to attempt to resolve a grievance within the campus process, they have the right to file any grievance directly with the Office for Civil Rights at Office of Civil Rights, U.S. Department of Health & Human Services, 233 N. Michigan Avenue, Suite 240, Chicago, IL 60601, Phone: 800-368-1019, Fax: 202-619-3818, TDD: 800-537-7697.