College Resolution Process Chart

While the chart detailed below directs students to the closest point of service and command for each issue, students may contact the Provost/Vice President of Academic & Student Affairs, Vermilion Hall, Room 202, 217-443-8771 at any point in time for guidance or to file a report directly. Additional parties may be included in the process based on College procedures noted below.

Grievance Issue	Informal Resolution Sequence of Contacts or of Process	Formal Resolution Contact
Any Complaint/Grievance *See specific issues below for channels generally followed by Vice President of Student Services.	Provost/Vice President of Academic & Student Affairs (for general guidance and assistance)	To be determined based on the type of grievance and parties involved. See specific instances below.
Academic Dishonesty	Instructor; Academic Dean; Director or Lead Instructor	Provost/Vice President of Academic & Student Affairs
Academic Probation or Suspension	Director of Advisement & Counseling,	Provost/Vice President of Academic & Student Affairs
Advisement Issues	Advisor, Faculty Advisor, or Academic Dean Director of Advisement & Counseling	Provost/Vice President of Academic & Student Affairs
Conduct (Within Classroom)	Instructor Academic Dean, Director or Lead Instructor	Provost/Vice President of Academic & Student Affairs
Conduct (Outside Classroom)	Campus Security or Student Conduct Officer	Provost/Vice President of Academic & Student Affairs
Accommodations for Individuals with Disabilities	Director of Testing & Academic Services or Director of Maintenance & Facilities	Vice President of Human Resources/Title IX & Section 504-ADA Coordinator
Educational Guarantee	Academic Deans, Director or Lead Instructor	Provost/Vice President of Academic & Student Affairs
Family Education Rights and Privacy Act (FERPA)	Director of Admissions/Registrar	Provost/Vice President of Academic & Student Affairs
Financial Aid Issues	Financial Aid Staff Director of Financial Aid	Provost/Vice President of Academic & Student Affairs
Financial Aid Suspension	Director of Financial Aid, Financial Aid Suspension Appeals Committee	Financial Aid Appeals Panel has final Decision-Making Authority
Grade Appeals	Instructor Academic Dean Provost/Vice President of Academic & Student Affairs Grade Appeals Panel	Grade Appeals panel has final Decision-Making Authority
Graduation Requirements	Advisor, Faculty Advisor, or Academic Dean Director of Admissions/Registrar	Provost/Vice President of Academic & Student Affairs
Harassment of Any Nature	Any DACC Academic Dean or Administrator	Vice President of Human Resources/Affirmative Action Officer
Residency	Director of Admissions/Registrar	Provost/Vice President of Academic & Student Affairs
Transfer Credit Guarantee	Advisor Director of Advisement & Counseling	Provost/Vice President of Academic & Student Affairs
Title IX Issues (Includes prohibiting discrimination on basis of gender including sexual harassment)	Any College Administrator or Responsible Employee.	Title IX Coordinator (=VP of Human Resources)
Tuition & Fees or other Balances Due Issues	Cashier Controller	Vice President of Finance/Chief Financial Officer

Formal complaints may also be filed electronically on the DACC website at DACC Electronic Complaint/Grievance Form. Questions about the entire process can be directed to the Provost/Vice President of Academic & Student Affairs at 217-443-8771.